Legal stuff, please read this before making a booking.

The Booking Contract

Thank you for booking with us. We both need a contract so that your rights and our rights are protected.

We have tried to make these as brief and clear as possible.

The booking is with us.

Your contract is with us and not with simpleERB.com or 5pm Ltd who provide the booking technology.

By using the Service you are deemed to have accepted these terms and conditions of use.

You need to have the legal capacity to make a booking.

You must provide true and accurate information.

You are entering into a contract with us which means that you have to pay for the meal once you have eaten it, unless you have made any full or partial pre pay arrangements.

The contract becomes legally binding on us only when you have received the confirmation email.

You can cancel the booking via the cancellation link below.

If you don’t turn up at the restaurants at or near the specified time we reserve the right to charge you a “no show” fee.

If you turn up with less than your booked number of people we reserve the right to charge you a partial “no show” fee.

If you turn up late at the restaurant we reserve the right to give away your table(s), although we will always endeavour to accommodate you at a later time if possible.

We reserve the right to cancel your booking if we are unable to provide the service to you.

For reservations of 5 or more we may require a pre-order or agreed menu in advance of your meal.

Cancellation Policy

In the event of cancellation or no-show our policy is such;

For parties of fewer than 7 people

  • Cancellation with more than 24 hours notice of your reservation there is no cancellation fee.
  • Cancellation within 24 hours will result in a charge of £10 per person.
  • A ‘no show’ will result in a charge of £10 per person.

For groups of 7 or more, a non-refundable deposit is required to guarantee the booking.

Deposits

When a deposit is taken this is to secure your reservation it is non-refundable and non-transferable. We also reserve the right to keep your deposit for any of the reasons described above.

Credit Cards

If we have asked you for a credit card number, we reserve the right to make a charge to this card for any of the reasons described above.

For tables of 3 or more people we require credit card details which will secure your reservation. Without such details, we reserve the right to release your table and cancel your reservation.

Privacy

You will receive emails from us relating to confirmation of your booking.

If you have opted in to get marketing information from us we may send you emails about offers and services.

You may opt out of these at any time.

Liability

Our booking technology partners, simpleERB.com and 5pm Ltd strive for the highest levels of security but please note that information carried over the internet is not 100% secure.

Neither we nor our booking technology partners accept any liability for loss, damages or costs associated with the use of this service, including viruses, data loss or consequential loss.

We try and keep our data up to date but we accept no responsibility for any damage or consequential loss arising from inaccurate data or your reliance upon it.

Rights and Jurisdiction

We reserve the right to vary these terms and conditions at any time.

The onus is on you to check the current terms and conditions.

This contract is governed by the Law of Scotland.

Fine Dining in Kendal at the Castle Dairy

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